Lg Customer Care

Approaching Lg Microwave Oven Customer Care in Noida for Your Problems

Microwaves are sensitive kitchen appliances, sensitive because of types of appliances these are-based on microwaves based cooking. LG is one of the companies which makes these products. Its microwaves are noted for their durability, high performance reliability and highest standards of safety measures built into the product. That is the reason for its high sales in the Delhi-NCR region, including Noida. Noida has high density of population and there are many modern residences, offices, eateries, restaurants and hotels, export houses, industrial establishments and even institutional businesses built across the city. These make use of microwaves and since LG has good sale in Noida market, it is one of the leading players in this market.

The company has taken care to ensure that there is a reliable network of professional agencies or independent repair and maintenance technicians for meeting service and repair requirements from the residents. This is managed by a central customer care center which acts as a front end of the whole chain of service providers. All calls related to any issue are taken by this LG microwave oven customer care in Noida.

The first attempt is to resolve the issue on the phone itself. But, there are very less chances that most of issues would get resolved. So, the customer care executive will take down your request and provide you a request number. The customer care executive will tell on phone when the executive can be expected at the site for resolving the issue. Customers are required to quote their request numbers while making any enquiry with respect to that particular complaint. The customer care executives then provide details to the technical people who are in charge of taking up these complaints.

The first instance is to check whether the company owns its own repair or maintenance center in that region or not. Else, it checks whether there is any authorised service center. Most of the companies, including LG do have their associated channel partners for repair and maintenance works. Then the nearest available center and person is assigned the task of contacting the customer before reaching there. On call, the person schedules what time he should arrive with the customer. After taking stock of the microwave, the person communicates the issue to the customer and also reports the same to customer care center.

The role played by call center is crucial since it helps in taking stock of the problem at every stage and remaining in charge of the situation even when the technician is visiting the site for repair and maintenance tasks.