Lg Customer Care

Why Customer Care Operations in Gurgaon are Critical For any Company?

LG Refrigerator Customer Care

For any company selling its products to the public in Gurgaon, it is vitally important to have a robust customer service operation. This is true for a modern city like Gurgaon which is populated mainly by the white collar workers, who are well educated, high level professionals. For any white goods company to make its mark in this city like Gurgaon, having a strong customer service team is one of the pre-requisites which can not be ignored at all. With top brands of refrigerators competing with one another neck to neck, companies like LG which have a good reputation for fridges need to be on their toes and maintain a highly professional customer service department.

While LG strives to provide the best of products which are durable for a long time to come, it is no denying the fact that the chances of one or the other problem developing either in a new product or an old one can not be ruled out. For this reason, the customers do approach the LG refrigerator customer care in Gurgaon. Customer care is the first point of contact of any customer with the company. Therefore, projecting the right image of the company is vital. This is achieved by observing a number of parameters, which could be the following:

1. How easy it is to communicate with the representative?
2. Does company offer multiple channels of communication and whether these prove to be effective or not?
3. How quickly does the response come?
4. Is the response effective?
5. Are the customer service team representatives able to understand and take effective action, or suggest the best possible solution?

What would happen if the customer service is not up to mark?

In a city of professionals, if the customer service is not as per expectations, the company can soon expect to have developed a highly dissatisfied consumer base. For white goods industry this can prove to be a calamity since there are many competitors looking to break new grounds. It could also result in poor referrals, bad online reviews and the brand image of the company nosedives.

For these reasons, companies like LG invest in training of its customer support staff. This training is not just to impart them the necessary knowledge but also to train them in soft skills, such as how to manage a difficult customer, etc. This goes a long way in establishing a good base in this city.